Return & Refund Policy

Return Window and Eligibility

At Frost Buddy, you can request a return within 30 days of receiving your order. To qualify, returned items must be unused, in their original condition, and accompanied by the original packaging whenever possible. Returns submitted after this 30-day window are not eligible for refund or exchange.

How to Initiate a Return

To start the return process, contact Frost Buddy at aram3399@ipusku.com. Provide your order number, specify the item to return, and explain the reason for the return. Please wait for our return instructions before sending the item back.

Returns for Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or incorrect, notify Frost Buddy promptly with photos and your order details. We will review and provide a solution, including instructions for return shipping.

Return Shipping Responsibilities

If the return is due to damaged, defective, or incorrect products, or if the item did not meet your expectations, Frost Buddy will provide a prepaid return shipping label.
For all other reasons, customers are responsible for return shipping costs.

Refund Process

After we receive and inspect the returned product to verify it meets the return criteria, Frost Buddy will notify you of the refund approval. Refunds are processed to the original payment method within 5-10 business days. Keep in mind that your bank or payment provider may require additional time to post the refund.

Order Cancellation

You may request order cancellation within 24 hours after placing your order. Once an order has been processed or shipped, cancellation is no longer available.

Exchanges and Order Modifications

Frost Buddy does not offer direct product exchanges. To modify your purchase, please return the unwanted item following our return process for a refund, then place a new order for the desired product.