Shipping Policy

Order Processing Timeline

At Frost Buddy, we process every order within 1-3 business days, excluding weekends and holidays. Orders received during weekends or holidays begin processing on the next business day. Once your order is processed, it is promptly handed over to our shipping carrier to begin delivery.

Shipping Costs and Free Shipping Offer

For shipments within the United States, Frost Buddy provides free shipping on orders totaling over $70. If your order amount is below $70, shipping fees will apply. These fees are automatically calculated and displayed during checkout before you finalize your order.

Estimated Delivery Schedule

After your order ships, you can expect delivery within 3-7 business days. Delivery times may vary based on your location and the shipping option you select at checkout.

Tracking Your Shipment

Once your shipping label is generated, Frost Buddy will email you a tracking number. If tracking shows your package as delivered but you have not received it, please wait an additional one to two days, as carriers occasionally scan packages prematurely.

If you still do not receive your package after this period, contact Frost Buddy through our Contact page for assistance.

Shipping Address Accuracy and Returned Packages

Please ensure the shipping address you provide is complete and accurate when placing your order. Packages returned to Frost Buddy due to incorrect or incomplete addresses can be resent. However, please note that reshipping will incur additional shipping fees.

Lost Package Resolution

If the shipping carrier confirms that your package is lost, Frost Buddy will work with you to provide either a replacement or a refund, depending on your preference.

Contact Information

For any questions related to shipping or support needs, please contact Frost Buddy through our Contact page or email us directly at aram3399@ipusku.com.